I just revived a year old almost bricked tablet unit from greenhills and i am grateful, i didn't get a reciept from repair but i would like to think that his verbal warranty of 6 months with same defect he would keep. That is the Greenhills handshake.
Backstory : i purchased this branded but not a known IT brand of tablet from a kiosk shop in SM, with receipts and a committed one year warranty. I was enticed by the specs and planned to use it since i will be handing over the tablet i was using to my daughter which had officially lower specs. Quad core, large internal hd memory, extn sd, hdmi output and otg capability, all i wanted for a work/home unit so i wont need to lag my laptop daily as it will read my working file usbs for those quick at home office requirements as well as ably handling presentations thru ppts with a projector.
The unit was working well at first until i put in some dAta and apps. One part of the screen was not responding, like a person who had a stroke. I worked around this limitation by doing some steering wheel moves when handling apps just to avoid the screen stroke hot spots. I tried downloading some diagnostics but it wasnt happening. I tried calling the service center from the warranty card, not happening. Checked the internet about reviews and possible contacts from my old industry network but they say, even the stores i check that most stores have been pulling out the brand's stocks because of lack of technical support. Oh, wow thank you for that information. I went to their social media page and it was so filled with complaints about service that people were begging them to return back their units from repair, and others return their money. My tablet i realize was a lemon among lemons.
So i just kept with my steering wheel method until another tragedy, it wouldn't mount the memory. So all the data i have in the internal memory plus the useful apps can't be accessed. I had to decide to which super basic app should i install to processor memory to keep the useful essence of the electronic wall clock i am left with.
Then one day it just does not go past the brand, or welcome screen. Like a "finger" that reminds you that they duped you big time. It was still on warranty but i gave up on this unit and the brand since the "stroke."
Legit, illegit.
The negotiations, a covenant. I have sent my unit to other shops before but i will immediately pull out if they have guesstimate prognoses. Having been a googler of things, i also have researched and toyed with the idea of, as googles and forums suggested, replace the rom myself.. But there was this caveat of this having a possibility of bricking the unit if surge or some other reason of booting malfunction would happen. The repair guy said it like a ransom unpaid, you have 50/50 chances, if the unit gets bricked, you need not pay. We waited for a while patiently for the process while checking on prices of brand new grays and second hand phone units, after a while, with the assurance of the neighboring shops that our unit would be in safe hands we mustered the courage of leaving the unit, no return or release slips, no downpayments, no names or numbers exchanged.. We went around the arcades surveying generic and look alike cases of branded premium priced Items. In the stalls you see their cheaper lookalikes while in authorized stores you can see where they copied the designs for about ten times of the price. In one compound, the originals and the generic copies harmoniously get along, each having a niche market, all shopping in greenhills. When we came back my tablet is ready, payments exchanged. No receipts no warranty certificates, just a name next time i'd have trouble. Jeff.
